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Zomato and Dineout Introduce Contactless Dining: Is it The Future of F&B Industry?

Apr 27, 2020 6:29 AM 2 min read

'The only thing we have to fear is fear itself.' ~ Franklin D. Roosevelt


The global pandemic has changed the way we work, socialise, exercise and even cook. It has already altered how multiple industries across the globe function. Now while we hope that everything gets back to “normal” soon, it’s rather obvious that the virus will have a lasting impact on us - changing forever our conceptions about social distancing, public health and personal hygiene.


One industry that would perhaps be the most impacted would be the F&B industry – the basic tents of which lie in social gatherings. 


And to ensure that consumers feel confident enough availing these services, restaurants must take utmost care to ascertain that hygiene and safety measures are undertaken not just in the kitchen but in all aspects of running the restaurant.


Towards this effect, restaurants aggregators Zomato and Dineout have come up with a 'contactless' dining experience post-lockdown.


Is contactless dining the future of F&B industry?


As part of the new experience, both promise to provide menus, ordering and payments that are all ‘contactless’. This eliminates the need for menu cards and bill books - two articles that are often touched by guests, and are typically unsanitised and could potentially be a source of concern. And once the dining out process is complete, diners can simply pay via a selection of smartphone apps, thereby reducing the physical contact points to a bare minimum.


In addition to this, the proposed valet service would also offer minimal physical contact via automated valet tokens and minimum-contact handover of car keys. 


Now while tech is gearing up to level out the damages caused by the pandemic, can an experience previously replete with human interaction render itself successful with a complete absence/minimal presence of human contact? Only time will tell…After all, man is a social animal!


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